What is VoIP?

VoIP (Voice over Internet Protocol) is simply the transmission of voice traffic over IP-based networks. It is also referred to as IP Telephony, Internet telephony, voice over broadband.

How does VoIP work?

VoIP routes your phone calls using your high speed internet connection. VoIP sends voice information in digital form in discrete packets rather than by using public switched telephone network (PSTN).

How is VoIP different from regular phone service?

Regular telephone phone system uses public switched telephone network (PSTN) to send analog voice signal on the other end. VoIP sends voice information in digital form in discrete packets rather than by using public switched telephone network (PSTN).

Why do I need VoIP?

Compared to PSTN line, VoIP can be a great way to save money on long distance and international calls. VoIP calling rates are much cheaper than regular phone service. You can save up to 50% on your phone bill by using VoIP.

Many VoIP service providers will charge a monthly fee allowing you to make unlimited calls within USA and Canada. Also PC-to-PC phone call is free anywhere in the world.

What is Broadband?

Broadband is high speed internet access that gives you internet at speed much faster than dial-up access over a modem. You must have a broadband connection to use ITelfone service.

What do I need to use VoIP service?

You must have high speed internet connection to user VoIP service.

What equipment do I need to use VoIP?

You may use VoIP Adaptor, IP Phone or Softphone (from your computer) to make local and international calls.

What do I need to make calls using my computer?

You can use VoIP software also known as Softphone to make phone calls. You should have a microphone, a sound card and speakers on your computer.

What are the factors impacting Quality of Service?

As VoIP uses high speed internet connection to transmit voice traffic over IP-based networks, your VoIP call will be affected by the quality and reliability of your broadband Internet service.
Poor Internet connections and congestion can result in distorted voice quality.

Bad or unreliable internet connections can result in poor voice quality, such as clipping, voice delay, or dropped calls.